PRIVACY POLICY
Last Updated: June 26, 2025
At VR1 Volley, we are committed to protecting the privacy of your personal information. This Privacy Policy outlines how VR1 Volley (vr1volley.org.au) collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or participating in our Services, you consent to the practices described in this Privacy Policy.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our Services and to conduct our club activities. The types of personal information we may collect include:
Contact Information: Name, address, email address, phone number.
Identification Information: Date of birth, gender.
Participation Information: Records of your participation in social games, scrims, training, events, and tournaments.
Health Information: Relevant medical conditions or allergies, emergency contact details (collected with your consent, primarily for safety during activities).
Payment Information: Details related to payments for session fees, tickets, or merchandise (though sensitive payment data like full credit card numbers is typically handled by third-party payment processors like Square or Stripe, not stored directly by us).
Website Usage Data: Information about how you use our website (e.g., IP address, browser type, pages visited, time spent on site) collected via cookies and analytics.
Photographic/Video Consent: Images or videos taken during club activities (with consent where applicable).
2. How We Collect Personal Information
We collect personal information in several ways, including:
Directly from You: When you register for a session or event, purchase tickets, complete forms on our website, communicate with us via email or phone, or sign up for our newsletter.
From Parents/Guardians: When a parent or guardian provides information about a minor participant.
Through Our Website: Via cookies and analytics tools when you browse our website.
During Activities: Through sign-in sheets or incident reports.
From Third-Party Payment Processors: While we don't store your full payment details, we receive transaction confirmations from processors like Square or Stripe.
3. Purpose of Collection and Use of Personal Information
We collect and use your personal information for the following primary purposes:
To provide and administer our volleyball Services (e.g., managing registrations, scheduling sessions, organizing teams).
To process payments for fees, tickets, and merchandise.
To communicate with you about club activities, schedules, news, updates, and events.
To ensure the safety and welfare of all participants, especially in medical emergencies.
To improve our Services, website, and club offerings.
To comply with our legal and regulatory obligations, including those related to child safety (e.g., VVL requirements).
For internal record keeping, accounting, and administrative purposes.
With your consent, for marketing and promotional activities (e.g., sending newsletters, sharing event photos).
4. Disclosure of Personal Information
We may disclose your personal information to third parties in certain circumstances, including:
To Coaches and Volunteers: Relevant information (e.g., participant names, emergency contacts, medical alerts) may be shared with coaches and key volunteers directly involved in managing sessions or events for safety and organizational purposes.
To Payment Processors: Information necessary to process payments (e.g., transaction amount, billing details) is shared securely with third-party payment gateways (e.g., Square, Stripe).
Emergency Services: In case of a medical emergency or serious incident, relevant personal information may be shared with emergency services personnel.
Governing Bodies: Information may be shared with relevant sporting associations (e.g., Volleyball Victoria) for registration, insurance, or compliance purposes.
As Required by Law: Where legally required or authorised by law (e.g., in response to a court order, subpoena, or mandatory reporting obligations related to child safety).
With Your Consent: For any other purpose to which you have given your explicit consent.
We will take reasonable steps to ensure that third parties to whom we disclose personal information are committed to protecting your privacy or are subject to similar privacy obligations.
5. Data Security
VR1 Volley takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:
Storing personal information in secure electronic systems or locked physical files.
Implementing access controls and password protection for electronic data.
Using secure payment gateways for online transactions.
Training our staff and volunteers on privacy obligations and secure data handling practices.
Disposing of personal information securely when it is no longer needed.
However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
6. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or outdated.
To request access or correction, please contact us using the details provided in Section 9. We will respond to your request within a reasonable timeframe and will take all reasonable steps to correct your information. We may charge a reasonable fee for providing access to your information, particularly if it requires significant effort to retrieve.
7. Cookies and Tracking Technologies
Our website may use "cookies" and other tracking technologies to enhance your experience and to collect information about your usage.
Cookies: Small data files stored on your device that help our website remember your preferences or track your interactions.
Analytics: We may use third-party analytics services (e.g., Google Analytics) to collect and analyse website usage data. This data is generally aggregated and anonymous.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
8. Links to Other Websites
Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.